Keep your own voice
Friendly, straightforward or more formal: we agree the style with you. Responses should fit the business people dealt with.
Automatic review replies · Build your reputation and repeat work
Someone took the time to review you. Say something back.
Automatic review replies help you acknowledge customer feedback in a tone that sounds like your business. We agree the wording and the situations that need your personal attention.
Set up for you. Ongoing support. No setup fee. No website fee.
WHY THIS PART MATTERS
The reply is part of your shop window too.
The reviewer reads it. So might the next person deciding whether to call. A sensible response deserves more care than a pasted sales pitch, especially when a customer raises a concern.
Look after the whole review journey
Asking for feedback and replying to it are different jobs. Both fit into the wider review setup on the correct profile.
Know when a person needs to step in
Complaints and sensitive details need judgement. We discuss what needs direct attention and keep private job information out of public replies.
A PRACTICAL WAY TO USE IT
What happens after the review appears?
- 01
A review appears
A customer publishes feedback on your connected Google profile.
- 02
Your reply process responds
The response follows the tone and behaviour agreed for the business.
- 03
Step in where it matters
Take personal ownership of questions or concerns that need a real conversation.
One part of a complete business setup.Website, business number, customer records, reviews and follow-up. Connected and supported for £197/month.
Explore all 18 inclusionsWE DO THE SETTING UP
How would you say thank you?
We review your current setup, agree the useful changes and explain how to use the result. These are the details that help us put this part in place.
See the setup process- Access to the correct Google Business Profile
- Examples of how you normally reply to customers
- Tone and wording you are comfortable publishing
- A clear owner for reviews that raise concerns
BEFORE YOU DECIDE
Good questions.
Straight answers.
Anything specific to your business? Bring it to the call and we’ll work through it.
Book a quick callDo the replies use my business’s tone?
That is the intention of agreeing the wording during setup. We review how you want to sound, rather than assuming a generic response suits every trade business.
Is requesting a review included as well?
Yes. The Google review and feedback system is another part of the same package. It gives customers a route to leave honest feedback; replies handle the public review after it appears.
Should a complaint be dealt with only by an automatic reply?
A reply cannot resolve a real concern by itself. We agree the response approach and how your business should take over when a review needs investigation or a conversation.
Can a reply mention private job details?
Public responses should avoid personal customer information and unsupported statements about the work. The agreed wording needs to respect that boundary, even when a review is difficult.
BETTER WHEN THE PIECES JOIN UP
See what works alongside it.
START WITH A CONVERSATION
Give your reviews a considered reply.
Show Jack how you like to speak to customers. We’ll explain the reply setup and agree where you should take over.
15 minutes. Plain English. No pressure.