Say something worth answering
A useful message relates to the job or quote. Ask whether they need help with the next decision instead of sending a generic nudge.
Automated lead follow-up · Capture enquiries
A good enquiry is easy to forget on a busy Tuesday.
You sent the quote. Then three other jobs needed you. Automated follow-up helps you return to open enquiries without remembering every message yourself. We agree the wording, timing and when it should stop.
Set up for you. Ongoing support. No setup fee. No website fee.
WHY THIS PART MATTERS
Silence isn’t always a no.
The customer may be busy, have a question or still be deciding. A relevant follow-up gives them a way back into the conversation, without you spending the evening working through a mental list.
Match the pace of the job
An urgent repair and a planned renovation need different handling. We shape the timing and tone around your services.
Know when to stop
Replies and changes in job status should change what happens next. We check those handovers so the follow-up doesn’t carry on blindly.
A PRACTICAL WAY TO USE IT
When a quote goes quiet, here’s the next move.
- 01
The quote is still open
The agreed workflow identifies an enquiry that needs another contact.
- 02
The follow-up goes out
A relevant message invites the customer to ask a question or take the next step.
- 03
The conversation moves on
Handle the reply, update the job and stop follow-up when it’s no longer needed.
One part of a complete business setup.Website, business number, customer records, reviews and follow-up. Connected and supported for £197/month.
Explore all 18 inclusionsWE DO THE SETTING UP
A follow-up should sound like your business.
We review your current setup, agree the useful changes and explain how to use the result. These are the details that help us put this part in place.
See the setup process- The stages where enquiries tend to go quiet
- Examples of your existing quote and follow-up wording
- Who should respond when a customer replies
- Your preferred timing and stop conditions
BEFORE YOU DECIDE
Good questions.
Straight answers.
Anything specific to your business? Bring it to the call and we’ll work through it.
Book a quick callWill it send the same message to everyone?
We build around the agreed enquiry process and stage. The goal is a relevant follow-up, not a bulk message to every contact regardless of what they asked for.
Can I control the wording?
Yes. We agree tone and wording as part of the setup. Your messages should sound like your business and should not promise availability or a price you have not confirmed.
What happens after a customer replies?
The reply belongs in the customer conversation and needs an appropriate next action. We confirm how that handover and any automated sequence should work during setup.
Does following up mean every quote will turn into a job?
No. Customers can change their plans or choose another provider. A follow-up process helps keep the conversation organised; it does not promise a particular number of bookings.
BETTER WHEN THE PIECES JOIN UP
See what works alongside it.
START WITH A CONVERSATION
Take “remember to chase that” off your list.
Tell Jack how you handle open quotes now. We’ll work through the messages and follow-up routine that fit your trade.
15 minutes. Plain English. No pressure.